The Privacy Act 1988 (Cth) (‘Privacy Act’) governs the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.
Types of information collected
We may collect and hold personal information about you, that is, information that can identify you, such as your name, address, other contact details and other information relevant to providing you with the services you are, or someone else you know is, seeking.
Credit card information is held for accounting and record keeping purposes as payment for our products and services. It is not given to any other party or used for any other purpose.
Why we collect
Generally, we will collect and use your personal information for one or more of the following reasons:
- providing services to you or someone else you know;
- undertaking various activities required by law;
- providing you with information about other services that we, our related entities and other organisations that we have affiliations with offer, that may be of interest to you;
- providing you with promotional information about us, our related entities and other organisations that we have affiliations with;
- facilitating our internal business operations, including the fulfilment of any legal requirements; and
- analysing our services and customer needs with a view to developing new and/or improved services.
How we collect
Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email or through a telephone conversation with you. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
We may also collect personal information through third parties such as travel agents, wholesalers, booking agents and tourism associations.
Failure to provide information
If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking.
Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and so linked websites are not subject to our privacy policies and procedures. However, Boutique Wine Tours Tasmania attempts to link only to sites and deal with suppliers which have a similar respect for your privacy.
Use and disclosure
Generally, we only use and disclose personal information about you for the purposes of which it was collected (as set out above). Although, we may disclose personal information about you to:
- a purchaser of the assets and operations of our business, providing those assets and operations are purchased as a going concern; and
- our related entitled and other organisations that we have affiliations with for the purposes of providing you with information about services and various promotions that might be of interest to you.
Boutique Wine Tours Tasmania takes data security seriously. Your personal information is stored in different ways, including in paper and in electronic form. All reasonable measures are taken to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.
Payments made by you over the internet
By utilising SecurePay we ensure no sensitive card payment data enter our environment directly. Payment card details are posted directly from your web browser direct to our secure gateway. SecurePay in turn confirms the payment has been received by providing only a masked card number, expiry date and card type. By utilising SecurePay for payment processing we can offer our customers complete PCI DSS compliance while still hosting our own payment page.
Payments by card received from you other than through our website
Card details received from you over the phone or any means other than through our website is entered over a HTTPS connection by staff in Australia Post Secure. Any physical record of sensitive card information is destroyed.
Access to personal information
You may access the personal information we hold about you, upon making a written request. We will endeavour to provide you with access to the information requested within 30 days. We may charge you a reasonable fee for processing your request.
We may decline a request for access to personal information where the Privacy Act requires us to do so. If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.
For your information about privacy in general, please visit the Office of the Australian Information Commissioner.
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