Terms and conditions

1. Bookings

All bookings are subject to availability and are not confirmed until a booking confirmation has been issued by Boutique Wine Tours Tasmania and any required deposit has been received.

2. Pricing

All prices are quoted in Australian Dollars (AUD) and include GST unless otherwise stated.

3. Payments & Deposits

• Day tour bookings require payment in full at the time of booking.
• All private charter and group bookings require a 25% deposit to secure the booking date. The remaining balance must be paid no later than 14 days prior to the tour departure date.
• Failure to make payment by the due date may result in cancellation of the booking.

4. Cancellation Policy

Day Tours

• More than 7 days prior to departure: Full refund, less any non-refundable third-party costs.
• Between 7 and 3 days prior to departure: 50% of the booking value will be forfeited.
• Less than 3 days prior to departure: No refund.

Private Charter and Group Bookings

• More than 30 days prior to departure: Full refund, less any non-refundable third-party costs.
• Between 14 and 30 days prior to departure: Deposit forfeited.
• Less than 14 days prior to departure: No refund.

Boutique Wine Tours Tasmania may, at its discretion, provide refunds or credits in exceptional circumstances. Nothing in this clause limits any rights or remedies available under Australian Consumer Law.

5. Changes to Bookings

Changes to passenger numbers, pickup locations, or tour itineraries may be accommodated where possible but cannot be guaranteed. Additional charges may apply.

6. Final Passenger Numbers

For all private group bookings, final passenger numbers must be confirmed no later than 14 days prior to the tour departure date.

Charges will be based on the final confirmed passenger numbers provided at this time. Any reductions in passenger numbers within 14 days of departure will remain payable in full and are not eligible for a refund.

Increases in passenger numbers after the final confirmation date will be accommodated where possible but cannot be guaranteed and are subject to availability.

7. Minimum Numbers

Certain tours may require minimum passenger numbers to operate. If a tour cannot proceed due to insufficient numbers, passengers will be offered an alternative date, an alternative tour, or a full refund.

8. Tour Itineraries

Boutique Wine Tours Tasmania reserves the right to alter routes, venues, timings, or itineraries due to weather conditions, venue availability, road closures, safety concerns, or other circumstances beyond our control.

9. Alcohol Consumption

• Intoxicated or disorderly passengers may be refused service or removed from the tour without refund.
• Alcohol consumption is permitted only where allowed by law and approved by the operator.
• Passengers are responsible for consuming alcohol responsibly throughout the tour.
• Under no circumstances are passengers permitted to possess or consume alcohol from open containers while onboard any vehicle operated by Boutique Wine Tours Tasmania.

10. Right to Refuse Service

Boutique Wine Tours Tasmania reserves the right to refuse carriage or remove any passenger whose behaviour is considered unsafe, abusive, intoxicated, disruptive, threatening, or likely to adversely affect the safety, comfort, or enjoyment of other passengers, staff, or venues visited during the tour.

No refund will be provided to any passenger refused service or removed from a tour under these circumstances.

11. Passenger Conduct

Passengers are expected to behave respectfully towards fellow passengers, staff, venues, and property. Any damage caused by passengers may result in charges for cleaning, repair, or replacement. All passengers must wear seat belts whenever the vehicle is in motion, except where exempt under applicable law.

12. Children

Children are welcome on private tours where suitable. Parents or guardians are responsible for supervising children at all times. Appropriate child restraints must be supplied and fitted in accordance with applicable Tasmanian legislation. Boutique Wine Tours Tasmania reserves the right to refuse carriage where suitable restraints are not available.

13. Health & Mobility

Passengers should advise us at the time of booking of any medical conditions, dietary requirements, allergies, mobility concerns, or other circumstances that may affect their participation in the tour.

14. Liability

While every effort is made to ensure passenger safety and enjoyment to the extent permitted by law, Boutique Wine Tours Tasmania is not liable for:

• Loss, theft, or damage to personal belongings.
• Injury, illness, delays, or inconvenience caused by circumstances beyond our reasonable control.
• Acts, omissions, or service failures of third-party suppliers, including wineries, restaurants, accommodation providers, or attractions.

To the maximum extent permitted by law, Boutique Wine Tours Tasmania’s liability for any claim arising from the supply of services is limited to:

• Re-supplying the services; or
• Paying the cost of having the services supplied again.

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies available under Australian Consumer Law.

15. Travel Insurance

Passengers are strongly encouraged to obtain suitable travel insurance covering cancellation, personal injury, medical expenses, and loss or damage to personal property.

16. Photography

By participating in a tour, passengers consent to photographs being taken and used for promotional purposes unless they notify Boutique Wine Tours Tasmania before or during the tour that they do not wish to be photographed.

17. Force Majeure

Boutique Wine Tours Tasmania shall not be liable for any failure to perform its obligations where such failure is due to events beyond its reasonable control, including but not limited to natural disasters, extreme weather, government restrictions, industrial action, pandemics, public health emergencies, or road closures.

Where a tour cannot proceed due to a Force Majeure event, Boutique Wine Tours Tasmania may, at its discretion, offer passengers a credit, alternative date, alternative tour, or refund, less any unrecoverable third-party costs incurred on the passenger’s behalf.

18. No Show / Passenger Delays

Passengers who fail to attend their scheduled departure location at the designated time, or who are unavailable for collection after reasonable attempts have been made to contact them, will be considered a no-show. No refunds, credits, or rescheduling will be provided in these circumstances.

Passengers are responsible for returning to the vehicle at the times advised by the driver or tour host. Delays caused by passengers may result in reduced time at venues, changes to the itinerary, or the omission of scheduled stops. No refund or compensation will be payable in these circumstances.

19. Operator Cancellation

Boutique Wine Tours Tasmania reserves the right to cancel a tour due to safety concerns, vehicle breakdown, severe weather, insufficient passenger numbers, staff illness, or other circumstances beyond its reasonable control. In such circumstances, passengers will be offered an alternative date, alternative tour, credit, or refund as required by Australian Consumer Law.

20. Gift Certificates

• Gift vouchers are valid for 3 years from the date of issue unless otherwise required by law.
• Gift vouchers are redeemable subject to availability.
• Gift vouchers are not redeemable for cash.
• Where the value of the voucher is insufficient to cover the current tour price, the holder must pay the difference.
• Any unused balance remaining on a gift voucher may be redeemed towards future bookings during the voucher validity period, subject to applicable laws.

21. Governing Law

These Terms & Conditions are governed by the laws of Tasmania, Australia, and any disputes shall be subject to the jurisdiction of the courts of Tasmania.

22. Consumer Guarantees

Our services come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in these Terms & Conditions excludes, restricts or modifies any consumer rights that cannot be excluded by law.

23. Privacy

Personal information collected during the booking process will be used solely for the purpose of administering bookings and operating tours. Information will not be disclosed to third parties except where necessary to provide the booked services or as required by law.

24. Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

25. Acceptance of Terms

By making a booking with Boutique Wine Tours Tasmania, passengers acknowledge that they have read, understood, and agree to these Terms & Conditions.